Why I will never buy a modern ford again.

[Tobey]

I decided that I wanted a new car so I went down to the car yards to find a second hand car. My first stop was the second hand for dealer. In the yard, they had exactly what I was after. BA XL Egas Ute. 27000k’s like new.

I came back a couple of days later and had a second look at the car and asked some questions like. Does it have ABS? Does it have a tornoe(sp?) cover, MP3 cd player, Log books, etc. To which I had a witness
To all those questions I was answered yes.

I was ready to sign the paper work. On the day of the paper work I asked if they had the log books and the cover.
“Sorry we have lost the log books, we will get new ones straight away”
Then I asked for the FPV cover I was promised.
“You cant have that one. I do have a hard cover you can have, come back in a couple of days and you can have it.”

Fine I thought, I made them write on the sales contract that the log books were to be replaced.
I signed the papers, and came back for the cover a couple of days later for the cover.

When I got there, it was a used, tradies hard cover that looked like and came with no mounting hardware ($150). I took the cover and bought some brackets.

A week later, I found out the Ute doesn’t have ABS, not an MP3 cd player, and the hard cover was giving me the shits.
After to speaking to family member etc, I decided to write a letter to the dealership, outlining my problems.

I covered the absence of ABS, the broken promise of a soft cover and the non-mp3 playing stereo.

The following day I received a call from the manager of the new cars department, he said he was going to forward the letter onto the used cars manager.

I waited a week and a half. No callback. So I rang and asked if he received the letter. He had. A week ago, But never bothered to call me.

So we discussed the option to move forward. He offered to give me a new tornoe cover, find the log books, give me an audio cable and give me compensation for not having ABS.
Otherwise I could return the car.

He originally said the compensation could be along the lines of alloy wheels or the like, I said I had no use for wheel. However you could give me a motorbike rack and a sports bar. I told him I would fit them, thus saving him on labor. Coming in way less than a set of wheels.
He said he would chase this up and let me know tomorrow.

No call. I waited two days still no call. So I called him back he said he had nearly everything. He would let me know by the day after.

No call. I called him on the Friday and he said he had everything ready to go, I could pick it up on Sunday.
I got there and he said here is your motorbike rack, tornoe cover and audio cable.
No sports bar. I asked him where it was. He said he wasn’t prepared to give me a genuine ford one. He was going to find a cheaper one from somewhere else. I said I didn’t want an aftermarket one as they don’t fit the same. After arguing for a couple of minutes I said here is the keys give me my money back. He walked off, did some paper work and came back the with sports bars from spare parts.

Once of the dopey salesman came down to help put the tornoue cover onto the ute. In doing so he broke one of the elastics on the cover.

He then spent two hours trying to fix it, while im waiting there in the heat. So much for going down and just picking it up.

He came back out and put the cover on. Yay it worked I thought. Then he said lets get the log books he gave me the service history for a car with 90,000k’s I said this isn’t mine. He said he will chase it up. I asked if we could go to spare parts and get the manuals for the car(which they had in stock). He said no, I have to order them. I said fine and left.

Got home installed sports bars, rack etc. Went to put cover on and it broke.
I didn’t have time to take it back that day so I went in the following Saturday (9th of feb).

I went back and said it broke. “He said ok, all you have-“ “no I don’t want it fixed” I said. He continued to fix it. I said I want it replaced under warranty. He said ok, I said lets go to spare parts and get a new one. He said no I have to order it. I said fine.

I then asked what was happening with the log books. He said he didn’t have them.
I said this is ridiculous. I asked who was higher up than him and he gave me the name of the dealer ship principle and said he wasn’t in today.

As I left I said this is stupid. He then asked me what I said and I said this is ridiculous. Then he told me to “ off” and I said I will remember that.

I went straight down to the new cars section and asked to speak to someone about a complaint and she said she was the CRM. She took down the details and said she would have the principal call me first thing Monday, or she would.

Then this morning I got a call from some manager, telling me he had fixed the tornoe cover. I said I didn’t want it fixed. It broke twice and it will happen again. Just give me a new one. He said he would look into it. He then said the log books would be ready tomorrow. I said fine and hung up.

I then called the CRM back and said I don’t want to deal with this manager that I want to speak to the principal, because this other bloke was just as rude as the used car manager.

So now I wait for the principal to call me back.


Am I being too picky, do I expect to much? It goes to show, the log books could have been produced the first week I bought the car.
Regardless, I should have been sworn at by a manager of all people.

All this plus the problems of warped disks, gas gauge and numerous other problems.

Maybe I would have been treated differently if I wasn’t 18…

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