Poor dealer service today

[Gspec ZL]

Earlier today i went in to my local ford dealer. Mum was actually going to by a Focus. She had a friends of ford offer givin to her by a friend. After waiting to be served some time we were informed we could only buy a Falcon or Terri, fair enough. Mum said out loud you can use it to buy a falcon which i was looking at at the time.

The bloke seemed so un interested in us i had to ask for help. I was very interested in the Ecoboost Falcon so i asked if they had one. He said yeah this is it. The car he pointed at was a Modeo. I repeated Falcon thanks and he wasnt sure which car it was so i found it.

So i left and plan to try another dealer tommorow. But i was very dissapointed. Also for mum as the Freinds of ford letter didnt state only aussie built cars but fair enough.

Worth noting we were the only people in the dealer ship there was alot of staff around and we walked around the lot for 15 minutes in the rain looking at cars before we asked for assistance. Also we where going to buy a car as well.

[Nikked]

And...? You need to tell the world about it?


Complain to the dealer!

[Gspec ZL]

well people seem concerened about fords sales here is part of the problem. As a ford forum i thought it would be usefull.

[Nikked]

Originally Posted by Gspec ZL

well people seem concerened about fords sales here is part of the problem. As a ford forum i thought it would be usefull.

Whats more of a problem is continued tarnishing of the ford brand, on a ford forum, by a ford owner.

[80rs]

****** service should be brought to peoples attention or how do you expect it to ever get any better. I went into my local dealer when the focus RS was being sold and the service was that bad i ended up buying a different car from another manufacterer. Product knowledge sells cars and if the salesman didnt no anything about an ecoboost falcon then he doesnt deserve the business

[Gspec ZL]

That is what i thought. Dont get me wrong i love Ford and i hate the way it is going that is why i want to buy a falcon. I tried to get mum on board but she needs a smaller car.

[Nikked]

But complaining on the internet doesn't get anything done! We can't make the dearship better.

You complain to the dearship!

[Gspec ZL]

I fully intend to dont worry.

[SPArKy_Dave]

I've been reading similar stories all over the internet regarding the service from Ford dealerships.

Ford Australia would do well, to have someone review feedback such as this, and educate their dealer network.

In my opinion, this is a very very widespread problem, for whatever reason.

Ford Australia.......... ARE YOU LISTENING...............

[Shonky.]

Gspek, we love our Fords, but we don't love everyone in the supply chain.

Name the dealer. Hopefully someone on here will help filter it back.

Treating customers like **** is not going to do Ford any good.

I've had a bad experience too, but then it got followed up by a good one. Not sure where you are, but I found Q Ford in Springwood Brisbane to be very good

[Joe5619]

I truly don’t believe this story!! No sales person at a Ford dealer won’t know the difference between a Falcon & a Mondeo.. Come on, give us a break!! It is simple, he points to the Mondeo, you say, "that is a Mondeo, I want a Falcon", problem solved.

[Gspec ZL]

Sorry joe5619 i aint lieing. It was an ecoboost mondeo i assumed he wasnt listening. It wasnt just that they guy wasnt interested at all. And he didnt know which falcon was the ecoboost one.

i was warned that this dealer wasnt the best but they are very local so i tried them my fault should have gone else where.

Courtney and patterson heidleberg vic. I didnt want to name them but since i have been asked i may as well warn people.

[Yellow_Festiva]

Originally Posted by Joe5619

I truly don’t believe this story!! No sales person at a Ford dealer won’t know the difference between a Falcon & a Mondeo.. Come on, give us a break!! It is simple, he points to the Mondeo, you say, "that is a Mondeo, I want a Falcon", problem solved.

I do. I got equally bad service a Dale Ford just prior to going bust when I went there with my sis to buy a new Focus.

It csn be hit and miss with customer service... Hopefully it was a one off bad experience you had Gspec

[TC200six]

Originally Posted by Gspec ZL

I was very interested in the Ecoboost Falcon so i asked if they had one. He said yeah this is it. The car he pointed at was a Modeo. I repeated Falcon thanks and he wasnt sure which car it was so i found it.

I almost laughed, that's atrocious! You did specify Falcon when you first asked about the Ecoboost did you? By the way you described it, they would probably be better off with me and I don't consider myself very presentable at all.

[GTpilot]

haha I had a similar experience with that dealer when I was looking for the GT. waited to get served for sometime and ended up chasing someone down, only to instantly get handed off to someone else. when I finaly got someone, I asked about he GT over in the corner, "what GT he says", "That bright orange one" I reply - pointing at it, Thats not a GT he says, Thats an F6! WTF??????? Long story short, took them 4 days to get back to me with PRICE....NO SALE!

[KIWI-1]

It's not just Ford... old Melbourne saying is...
If you want to look in peace go to Myer because noone will notice you.
When you are ready to buy, go next door to David Jones.

[strik9]

Originally Posted by GTpilot

haha I had a similar experience with that dealer when I was looking for the GT. waited to get served for sometime and ended up chasing someone down, only to instantly get handed off to someone else. when I finaly got someone, I asked about he GT over in the corner, "what GT he says", "That bright orange one" I reply - pointing at it, Thats not a GT he says, Thats an F6! WTF??????? Long story short, took them 4 days to get back to me with PRICE....NO SALE!

yep carsales guys yust to be up your clacker every day on the phone once you show interest in a new car. i went to buy a new f6 looked leads up ,did my phone calls. nothing for a week. then a call .wft. have to do better than that to get my hard earned. in that time it just put me of and i decided to keep my current f6 for another 10,000km.

[gtxb67]

toyota dealers aren't much better, if at all - or is this just a ford bashing site

p.s. i have never, ever been to see a holden dealer so cannot give 1st hand experience, but from what i have heard . . . . . . .

[WILDB]

Originally Posted by Gspec ZL

Also for mum as the Freinds of ford letter didnt state only aussie built cars but fair enough.

Interested in what it actually did say, all of the employee pricing and friend letters I've seen clearly state Falcon and Territory only - to the point of having pictures of only those particular models.

[Fiesta_Man69]

Originally Posted by Joe5619

I truly don’t believe this story!! No sales person at a Ford dealer won’t know the difference between a Falcon & a Mondeo.. Come on, give us a break!! It is simple, he points to the Mondeo, you say, "that is a Mondeo, I want a Falcon", problem solved.

Next Joe will try and convince us that Dale Ford (once Sydney's flagship store and where I bought from, with many regrets) isn't bankrupt (having been run into the ground by incompetent management - see the Dale Ford RIP thread in the Pub section to get comments from people who actually worked there and were hung out to dry). Take off the rose coloured glasses, please....

People have no option but to use the forum as a tool to try to improve Ford's customer service, which is atrocious.

Ford PR is a member of the forum, so we know Ford monitors this site.

Complaining to the dealership gets you no where (as I know).

Ringing Ford CRC is just a waste of time too.

So what other option is there? If Ford treated its customers with a tiny bit of respect then threads like this wouldn't exist.

[DJM83]

Really, there isnt a need to tell the world.