Jeep Introduce 5 Year Warranty 5 Year Capped Price Servicng ..

[csv8]

"In a letter to Mr Wood, Mr Zanlunghi said it had been insights from the advocate, coupled with in-depth market research including current customers which has lead to the launch of the Jeep There & Back Guarantee last Friday.
This guarantee includes five-year warranty, five-year capped price servicing and lifetime roadside assistance for customers when serviced at a Jeep dealer.
"I've said it to the media and I'll reiterate that this is absolutely not a promotional offer or a short term campaign," Mr Zanlunghi wrote.
"The Jeep There & Back Guarantee will form a fundamental component of our Jeep strategy going forward and its importance has been instilled in each member of our organisation and right through our dealer network. Jeep Australia backs its customers."
https://www.themorningbulletin.com.a...hange/3148746/

[Trump]

They had no choice, their brand is mud and they needed to instill confidence in the buying public.

[b0son]

Too little too late?

What good is a warranty knowing you're going to be using it over and over and over again..... the ownership experience will still be a PITA regardless.

[Kieron]

With this announcement, they are stuffing about with the capped price servicing.
http://www.caradvice.com.au/525974/j...ntee-launched/

This report for instance mentions 12month/20,000K servicing intervals for the Diesel GC, their online pricing guide diesel at 6month/12,000 and a major service At 24 month/48K for $695 (24month/40K major was $954) last week but this week, it's now 24month/40K and $1,195, minors are now $565, where $431, damn steep hikes, maybe it pays for that extended warranty!

[CyberWasp]

Jeep has to find a way to become the #1 or #2 best seller in every category they compete in.
They are a car make that specialises in a particular area of the market, and if they can't achieve this then what is the point of being a specialist manufacturer.

[UTXR8]

Just Empty Every Pocket....

[Grunter]

Good step in the right direction for those that have issues.

My Jeep experience has been great, both car and service. On my second GC and have deposit down for a third.

[Sioso]

In a lot of publicised cases they didn't honour their 3yr warranty so what difference will it make whether it is 5, 10 or 20yrs!

[Vesper Martini]

Originally Posted by Trump

They had no choice, their brand is mud and they needed to instill confidence in the buying public.

Or their current models have improved that much they can now offer this extended warranty.

[Bossxr8]

Jeep there and back policy. There and back to where, the dealership on the back of a tray truck?

[Ben73]

Grand Cherokee is high on the 'Want' list.
But it's not high on the 'buy' list.
5 year warranty is a start to trusting them more. But I would sell it after owning for 4 years and 11 months

[TUF_302]

I know 3 people who have Jeeps, all later model, and there all very happy and only do the normal wear and tear stuff with no issues

[YarravalleyXR8]

I know of 5 people who have owned both Jeeps & dodges & based on their experiences I will never own a an American Chrysler product.

Guy across the Rd came home happy tonight, he come home with a kia after dumping his jeep

[mike_nofx]

Originally Posted by Trump

They had no choice, their brand is mud and they needed to instill confidence in the buying public.

Its a common misconception that Jeeps are... well, crap.
Sure, they have their issues, but which manufacturer doesn't, we're on a Ford forum and Ford certainly has their share of issues.

Thing is, when you actually speak to Jeep owners they give responses like this:

Originally Posted by Grunter

My Jeep experience has been great, both car and service. On my second GC and have deposit down for a third.

And when you rely on hearsay such as people only with a "friend with a Jeep"... or 5 friends, you get responses like this:

Originally Posted by YarravalleyXR8

I know of 5 people who have owned both Jeeps & dodges & based on their experiences I will never own a an American Chrysler product.

Guy across the Rd came home happy tonight, he come home with a kia after dumping his jeep

Personally, I own a Jeep with 185k km on it and its been very reliable. I know other Jeep owners with only good things to say.

[YarravalleyXR8]

Ok well my over the road neighbour has had nothing but troubles with his wife's jeep compass, so much so he got rid of it. He had it from new & after 2 yrs he had enough of random things breaking & being very expensive to fix.

Our friends finally after 3 yrs got rid of their dodge 4wd 7 seater, just spent to long in the shop. Upgraded to a kia carnival even though offered a good deal on a voyager.
Mate had one of those retro looking things in the 2000's traded a Honda crv in for it. Within 2yrs they brought another Honda.
I am yet to meet anyone with a good word about them. Each to their own but I won't ever own one

[Itsme]

Good on Jeep introducing 5 Year warranty & 5 Year Capped Price servicing, I wonder when Ford will apply this to all their vehicles? Well overdue!

[qdda5]

Originally Posted by YarravalleyXR8

Ok well my over the road neighbour has had nothing but troubles with his wife's jeep compass, so much so he got rid of it. He had it from new & after 2 yrs he had enough of random things breaking & being very expensive to fix.

Our friends finally after 3 yrs got rid of their dodge 4wd 7 seater, just spent to long in the shop. Upgraded to a kia carnival even though offered a good deal on a voyager.
Mate had one of those retro looking things in the 2000's traded a Honda crv in for it. Within 2yrs they brought another Honda.
I am yet to meet anyone with a good word about them. Each to their own but I won't ever own one

Don't think they would be concerned about the price to fix as it would still be under warranty.
I've had fords most of my life and certainly had my share of problems with them. Never shared the issues too much as people would carry on about how **** fords were and I couldn't be bothered hearing it.
Have a 2015 GC now for the last 2 years. Trouble free.
Love it and will buy another one no problems.
Older model Jeeps seem to be the main concern.
Newer ones not so much.
Every time someone mentions anything regarding Jeep on this site watch out for the flaming lol.
But in actual fact the Ford brand are certainly no better.

[TheSneakiness]

The Chrysler/Jeep/Dodge dealer out my way is in the throes of closing down, they only have 4 cars available last I saw.

Saying much as a reflection of the brand?

[qdda5]

Originally Posted by TheSneakiness

The Chrysler/Jeep/Dodge dealer out my way is in the throes of closing down, they only have 4 cars available last I saw.

Saying much as a reflection of the brand?

Where are you located?

[csv8]

But, have they done anything about the spare parts prices?? Spare parts prices are ridiculous...

[Vesper Martini]

Originally Posted by YarravalleyXR8

Ok well my over the road neighbour has had nothing but troubles with his wife's jeep compass, so much so he got rid of it. He had it from new & after 2 yrs he had enough of random things breaking & being very expensive to fix.

Our friends finally after 3 yrs got rid of their dodge 4wd 7 seater, just spent to long in the shop. Upgraded to a kia carnival even though offered a good deal on a voyager.
Mate had one of those retro looking things in the 2000's traded a Honda crv in for it. Within 2yrs they brought another Honda.
I am yet to meet anyone with a good word about them. Each to their own but I won't ever own one

Personally "random things breaking" & "too long in the shop" are not specific enough for me to form a bad opinion on any car brand.

To me Fiat Chrysler Jeep are showing improvement's with every new model released, they are going forward.

[TheSneakiness]

Originally Posted by qdda5

Where are you located?

Ipswich area.

[Ben73]

I owned a Patriot.
Only issue I had was the traction control light randomly came on once. Turned it off and on again and it never happened again.

I had a 300c. It went well until it was 7 years old. That's when it all went downhill. I guess 7 years old is a decent run out of a car.
But when it went wrong, it went wrong badly.

[XLR80R]

Why Jeep make the Compass is beyond me.
It's only available in FWD. How is that a Jeep?
Embarrassing......

Between 2000 and 2005 I had a GC V8 (since new).
At every service I had major warranty work done to it (drive shafts, transfer case, diff etc.....) and I never went off road with it. I used it for the snow and that great V8 note.

It didn't cost me a thing during warranty and for the 2 years it was out of warranty I had no issues with it. But I can tell you those older Jeeps were a big problem back then.
I think the public have every right to have their doubts with this brand based on past experiences.

My current FG XR6T has also had a few warranty issues rectified but it hasn't cost me anything in repairs since the warranty expired either and I love the car.

My wife has a Dodge Avenger and we have had that since new in 2008.
It has not cost us a cent in repairs either until a couple of weeks ago when the Alternator went on it after 166,000 kms. Dodge here wanted $1097 (part cost only). I bought the same alternator from the US for $250 delivered in a week and fitted it myself.

I think it's the luck of the draw with cars really.
There are many horror stories out their even with those expensive German brands.
But there are also great experiences by most others.
We tend to mainly hear about the horror stories and don't hear enough of the good experiences.

This is just human nature.

The 5 year warranty is a good thing for consumers.
Jeep/Chrysler/Dodge servicing costs and spare parts costs are ridiculous though.
They must improve this area too if they think they can change peoples perceptions with this brand.

Then I may consider a Chrysler SRT8 as the replacement to my XR6T in couple of years.
I'm in no hurry though, still love to drive the XR6T as much now as I did when I first bought it.

[Bossxr8]

Jeep came dead last in the US JD Power quality surveys. From memory they actually went backwards in terms of faults per 1000 vehicles, so no, they are not improving at all. Wouldn't touch one with a barge pole.

[Sox]

Originally Posted by Bossxr8

Jeep came dead last in the US JD Power quality surveys. From memory they actually went backwards in terms of faults per 1000 vehicles, so no, they are not improving at all. Wouldn't touch one with a barge pole.

This.

Some seem to think the opinion of someone with 4 mates has less reliable information than an owner of one.
Personally, I have my doubts as to the reliability of both sets of info, but that's me...

I think I even saw someone claim that it's a common misconception that Jeeps are crap. Funny stuff.

Being in the game and seeing what goes around the traps among colleagues is what I value.
Seeing it, breathing it, repairing it.

Yeh nup, I wouldn't touch one with someone elses barge pole...

[Big_Daz]

Originally Posted by mike_nofx

Its a common misconception that Jeeps are... well, crap.
Sure, they have their issues, but which manufacturer doesn't, we're on a Ford forum and Ford certainly has their share of issues.

Thing is, when you actually speak to Jeep owners they give responses like this:





And when you rely on hearsay such as people only with a "friend with a Jeep"... or 5 friends, you get responses like this:



Personally, I own a Jeep with 185k km on it and its been very reliable. I know other Jeep owners with only good things to say.

Before buying our Grand Cherokee I spoke to people we know who both currently and have in the past own them and every single one of them had nothing but positive feedback for me.. A few of them towed a van around Australia with them and no issues at all....

We love our GC Laredo Diesel, apart from the FG XR6T its my favorite of everything ive owned...

All manufacturers make Lemons sometimes.. Toyoto with its Prado and LC issues, Ford with the Focus Transmissions, VW with Dieselgate.. Its how the manufacturer deals with them that makes all the difference... In that department, I think Jeep could have done better.. Having a few idiots at CEO's didn't help its cause..

These new measures are a step in the right direction for Jeep from the new CEO.... At least they are trying.. Better late than never...

[dunga]

Check out vfacts it tells the whole story. jeep sales are going south in a big way for whatever reason.They have to do some sort of sale incentives or they will be non existent in a few years . Maybe they are paying the price for how they treat their customers its no secret . All cars have problems its how the problems are addressed buy the dealers and the parent company that will determine repeat business.

[Kieron]

vfacts just reports the fall in sales, it doesn't say why. A few years back, the WK2 GC was a real stand out in the market and was well priced, base 4x4 petrol Laredo was $48K drive away for instance. It's now $52K + onroads. It's also less of a standout now as the competition has hotted up. That's not to say the negative publicity hasn't helped dent sales though.

Jeep wasn't at the bottom of the JD powers lists over the last few years. They have hovered in the bottom ranks though, along with Ford. This announcement can only be a good thing for Jeep, hopefully the new chief will stay and given them much needed stability.

[dunga]

Originally Posted by Kieron;588****

vfacts just reports the fall in sales, it doesn't say why. A few years back, the WK2 GC was a real stand out in the market and was well priced, base 4x4 petrol Laredo was $48K drive away for instance. It's now $52K + onroads. It's also less of a standout now as the competition has hotted up. That's not to say the negative publicity hasn't helped dent sales though.

Jeep wasn't at the bottom of the JD powers lists over the last few years. They have hovered in the bottom ranks though, along with Ford. This announcement can only be a good thing for Jeep, hopefully the new chief will stay and given them much needed stability.

I agree 100% jeep were a good product the grand Cherokee has and did have what it takes to be a world beater let down buy very poor management and just as poor after sales service you don't get to be a bottom dweller any other way.