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| The Pub For General Automotive Related Talk |
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08-09-2018, 02:03 PM
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Brodes
Join Date: Jul 2009
Location: Adelaide SA
Posts: 930
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How long have you had to wait for a 2nd hand car dealer to carry out a repair obligation on a recently purchased vehicle? And if it's been a long time what action have you taken to speed it up?
We recently bought a 2013 Kia Rondo, the driver's side mirror surround was cracked as well as indicator lens on it, not a big deal, nothing major but he agreed to replace it if we bought it and would let us know when he found a suitable part. This was all on the signed contract. 5 weeks later still nothing and with several phone calls to him he claims not to have found a 2nd hand replacement at all (search 2013 Kia Rondo and not many were sold in Australia), and is not willing to pay for a brand new item - $800, fair enough. However seeing as there is low possibility to have one wrecked for spare parts anytime soon, I feel the brand new part may be his only option, I'm not prepared to wait an endless amount of time for his budget requirements. Contacting CBS they've informed me that the dealers are bound to their contracts but no time frame limits are detailed. Advice appreciated.
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FGMkII XR6T, XB GT, XB Fairmont being built (slowly) & a 2013 Kia Rondo,GH Sigma |
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08-09-2018, 02:11 PM
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Banned
Join Date: Apr 2014
Posts: 638
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the rules for stat warranty dealer cars are found easily enough. I believe you have 2 or 3 months to inform the dealer in writing. Then the dealer has a very short window to rectify the problem.
Usually cosmetic issues are not covered, but if the indicator lens is cracked, then i believe it would fall under roadworthy consideration, and therefore the stat warranty could be used. |
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08-09-2018, 04:02 PM
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#3 | ||
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FF.Com.Au Hardcore
Join Date: Sep 2010
Location: Melbourne
Posts: 935
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08-09-2018, 05:00 PM
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FF.Com.Au Hardcore
Join Date: Jun 2011
Location: Pt Lincoln far side South Oz
Posts: 5,908
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just pick up the phone Monday
Motor trades *** of South Australia RAA technical advice or legal advice Dept consumer Affairs
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Dont p i s s off older people. At our age the term Life in Prison is not a deterrent |
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08-09-2018, 06:19 PM
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FF.Com.Au Hardcore
Join Date: Nov 2009
Location: Sydney
Posts: 1,128
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If it’s in the contract to be fixed, then that’s the end of it. They need to fix it. New or used parts it’s got to be done. Sounds like they need to whipped harder or take it further up as posts above.
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2016 Mazda 3 SP25 GT 2019 Hyundai i30 Active. |
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2nd Hand Car Dealer Contract
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